The hotel industry in Agra, which has been hit due to nationwide lockdown over coronavirus crisis, has been forced to ponder upon the changed circumstances.
In a webinar on the challenges posed by Covid-19 on the hotel industry, entertainment industry leader Guru Swarup Srivastava said that virtual marriages have become the latest trend during the lockdown. This trend could prove to be a “boon” for the hotel industry.
Inder Chand Jain, Managing Director of The Palm Court, said that in the changed scenario, the onus is upon the hotels to ensure the safety of the guests. The hotels will also have to bring new and attractive packages for the guests if they have to survive in this new world.
Hotel Radisson General Manager Vibhav Sagar told IndiaToday.in that the hotel has already adopted international hygiene standards for the guests who will be staying at the hotel from now on. Sagar said the hotel is ready to face any challenges.
Hotel Ramada Plaza General Manager Lokesh Upadhyay said that the hotel industry will have to move forward with a service level agreement. “The guests will need to be informed in advance about the level of services being offered to them,” Lokesh Upadhyay said.
Rishi Bhatnagar, Vice President Jaypee Hotel, said that the first priority should be to win back the trust of the guests and the clients should feel that they are staying in a safe hotel. “The hotel industry will have to become serious about this aspect,” Bhatnagar said.
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